Muhammad Salman
IT Support Specialist | IT Help Desk | Office Operations
📍 Riyadh, Saudi Arabia  |  📧 [email protected]  |  📱 +966573763719
Valid & Transferable Iqama
5+ Years of hands-on experience
Professional Summary
4+ Years of Experience
IT Support Specialist with hands-on experience in help desk support, technical troubleshooting, and document control across U.A.E. & Pakistan. Known for fast issue resolution and user-focused support.
Key Strengths
  • ServiceNow, Jira, Spiceworks — incident management & SLA compliance
  • Microsoft 365 & Active Directory
  • LAN/WAN troubleshooting & system configuration
  • IT documentation & asset management
Aug 2024 – Jan 2026
IT Support Specialist
F.EL.SOM Middle East FZC — Sharjah, UAE | Manufacturing (Water Pumps)
Help Desk & Ticketing
Managed and resolved support tickets via ServiceNow, Jira & Spiceworks with full SLA compliance.
Systems & Network
Setup, configured, and maintained desktops, laptops, peripherals, and LAN/WAN connectivity.
Documentation & Audits
Maintained IT asset inventory, system records, and supported IT audits with organized technical reports.
Sep 2022 – Jul 2024
IT Support Help Desk
M. Asif Jamil & Co. — Islamabad, Pakistan | Professional Services (ICAP)
First-Level Technical Support
Handled user-reported issues, logged incidents, and ensured timely resolution with proper escalation.
Data Validation & Compliance
Reviewed system data for accuracy and integrity; performed root cause analysis to prevent recurring issues.
Reporting & Documentation
Generated MS Office reports and maintained accurate ticket logs, solutions, and process documentation.
Core Technical Skills
Help Desk & Incident Management
ServiceNow, Jira Service Management, Spiceworks — ticket handling, SLA compliance, and escalation.
Hardware & Software
Troubleshooting, installation, upgradation, virus removal, antivirus monitoring, printers & scanners.
Networking
LAN/WAN, TCP/IP, basic networking, remote support via AnyDesk & TeamViewer.
Microsoft 365 & Tools
Office 365, Advanced Excel (VLOOKUP, XLOOKUP), SharePoint, Adobe Acrobat, basic Active Directory.
Additional Technical Competencies
Systems & Security
  • Windows OS 10 & 11
  • Software & hardware installation
  • Data backup & security compliance
  • Basic CCTV systems knowledge
Documentation & Operations
  • IT documentation & knowledge base
  • Asset management & inventory
  • Data accuracy & process compliance
  • MS Excel reporting & data analysis
Academic Qualifications
1
BS Computer Science
Virtual University of Pakistan
2
Intermediate Computer Science
FG Degree College Peshawar
3
Diploma in Information Technology (DIT)
Abbott College Mardan
4
Diploma in English Language
American English Language Center
Certifications & Training
Microsoft & Office
  • MS Excel Foundations – Bilal Consultancy UK
  • Getting Started with Excel – Coursera
  • Microsoft Office 365 – American Computer Center
Networking & Systems
  • CCNA Introduction to Networks – Virtual University
  • Primavera P6 – Udemy
  • Aconex Specialist – Oracle
Digital & Soft Skills
  • Adobe Photoshop – Orbit Institute
  • E-Commerce Management – DigiSkills
  • WordPress – DigiSkills
  • Soft Skills Development – OEC Pakistan
Languages
100%
English
Fluent — professional and written communication
100%
Urdu
Fluent — native proficiency
40%
Arabic
Basic — workplace communication level
Let's Connect
Based in Riyadh, Saudi Arabia with a valid and transferable Iqama — available to join immediately.
📱 Phone
+966573763719
📍 Location
Riyadh, Saudi Arabia
References available upon request.
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